Frequently asked questions
What does working together look like?
Where do we meet for our sessions?
Individual sessions and small groups are held at my private office and sitting room .
What is your cancellation policy?
- Min 24 hours notice no exceptions - no charge for re-booking. If less than 24 hours you will be charged, no exceptions.
If you have booked and paid for two or more sessions and do not want to continue after the first one, a refund for remaining sessions is available if you email me within 24 hours after the initial session.
Do you also work with clients on-line or via telephone?
Yes, I offer on-line sessions via Skype or Messenger. You must have a smart phone or a high-speed internet connection and a computer or laptop with camera and microphone.
How is working with you different than talking with friends or family?
Friends and family members are well meaning and concerned about you and your situation, however they often have a difficult time being unbiased and will offer conflicting and sometimes unasked for advice. They may unknowingly increase the drama surrounding your situation and attempt to solve your problems for you. As well, they may be tempted to share your information with others in your friend or family group without asking you first.
Can I contact you in-between scheduled sessions?
Yes you can email me twice between sessions if you have a short question, concern, or need to check-in.
What if I need to re-schedule my appointment?
No problem - contact me via e-mail at least 24 hours before your appointment to reschedule without penalty.
After a session can I contact you if I have a question?
Yes, you may email me twice with short questions, concerns, or for clarification.
What should I bring to a session?
I provide water and tea, but feel free to bring your own beverage if you need.
How do I pay for sessions?
All sessions and workshops must be paid for in advance. E-transfer to my account, or cash please.
Do you have a financial sliding scale ?
Yes, I reserve one spot each week for people who identify as needing a financial break.
What if I forget to notify you and miss our session?
Without 24 hours prior notice your missed session will not be refunded. You must contact me to re-schedule, and pay for a new session.
What if you have to cancel my session ?
If I have to cancel our session, I will notify you at least 24 hours in advance and re-schedule a new time that is convenient for you.
Do you work with men?
Yes - emotional and physyical pain and trauma happens to everyone.